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WARRANTY / SUPPORT REQUEST

If you wish to raise a warranty claim or need support about a problem you are experiencing, please complete the Warranty / Support Request Form below.  

The more information you can provide us, the easier it will be for us to respond. 

If the issue concerns lenses, please state clearly the base colour of the lenses and whether the problem is evident on the inner or outer lens surfaces (or both). 

If the problem relates to the frame, please identify the colour of the frame and the four digit code that is printed on the inside of the right temple.

Please note that the warranty does not cover normal wear and tear (which includes scratches on the lenses), lens pops or loss, theft, or damage caused by accident  / abuse / neglect / shock / improper use or storage of the product, unauthorised modifications or repairs and improper maintenance. 

LiP Sunglasses Australia has the sole discretion to determine if and to what extent there is a major defect in materials or workmanship. If we determine that there is a major defect in materials or workmanship and agree to replace the part(s) concerned under Warranty, we shall replace those parts which are determined to be defective provided that there are parts or components available (shipping costs and import taxes / duties not included). You are responsible for the cost of shipping the part or component replaced under Warranty together with any import taxes or duties that may be applicable for your country.

 

SET YOUR
SIGHTS HIGHER

Specialist eyewear for watersports enthusiasts.
Stay out there on the water and do what you
love for longer, while also protecting your eyes.

25 / 210 Queen Victoria Street North Fremantle WA 6159

Pete@lip-sunglasses.com.au

+61 401 835 422

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